Customer Service Policy

Free shipping is applicable to every product listed across our store without minimum order spending or hidden delivery charges for shoppers worldwide. Right after customers complete successful payment for placed orders, our professional warehouse team will finish item picking, secondary quality inspection and secure package preparation within one to three working days prior to dispatching parcels to our certified global logistics partners. Every shipped package follows a unified delivery timeline ranging from six to twelve days once leaving our warehouse, and expedited or priority delivery options are not available under our regular service rules. We maintain long-term cooperation with reputable international logistics suppliers to enable real-time shipment tracking, helping customers stay updated on the transit status of their purchased kitchen appliances and cleaning supplies at any time.

All commodity prices displayed on the website are marked and settled solely in USD, which acts as the exclusive transaction currency for all checkout procedures. No unexpected currency conversion fees, administrative surcharges or covert extra costs will be added during the payment process, and the final payable amount at checkout stays consistent with the displayed pricing to guarantee fully transparent consumption for global customers. All successfully processed refunds will be returned via the identical payment channel customers used for original checkout.

We carry out a customer-friendly 60-day return policy covering all qualified products purchased from our platform. Customers planning to return goods need to submit relevant service applications within the valid 60-day period upon receiving their packages, while returned items should retain original packaging, complete accessories and intact product status to meet our return eligibility standards. Once our warehouse receives returned parcels and finishes comprehensive product verification, our finance team will complete refund processing within five to ten working days accordingly.

For all inquiries covering product parameters, order progress, return application guidance and other after-sales troubles related to coffee machines, baking ovens, food processors, sparkling water makers and cleaning goods, customers are suggested to visit our Contact Us page to access official contact information and dedicated service mailbox. No contact details will be posted within this customer service policy content.

Focusing on full-category kitchen appliances and daily cleaning product retail business, we keep optimizing our whole service system including warehouse management, global logistics coordination and after-sales review procedures persistently. We always take customer interests as the core of service development, continuously upgrading service details to bring stable and reassuring shopping experience for every global consumer.