Privacy Policy

We collect user information in two primary ways when you browse and complete purchases of our coffee equipment, cooking appliances and cleaning supplies across our website. Certain personal details are actively submitted voluntarily by users during account registration, order checkout and service consultation, including full name, delivery address, active email address, contact phone number and necessary payment-related information required to complete order transactions. Meanwhile, our platform automatically captures non-identifiable browsing data during site visits, such as device model, browser type, IP address, page access records and cookie data, which helps us analyze website access habits without extracting sensitive private identity content. All collected information is only tied to your shopping behaviors on our appliance store platform.

All obtained user data is applied around core shopping and service demands of our kitchen appliance business. We use submitted personal details to process order confirmation, arrange warehouse shipment and follow up after-sales return and refund procedures for espresso machines, baking ovens, food processors and other ordered commodities. Relevant browsing statistics support us in optimizing website layout, adjusting product assortment and upgrading shopping experience based on global customer preferences. With user consent, we may occasionally send exclusive product updates and new kitchen appliance promotion notices via reserved email addresses. Personal data also assists us in verifying transaction authenticity and preventing abnormal fraudulent orders on the platform. We never misuse collected information for irrelevant commercial purposes outside our kitchen appliance retail business scope.

We strictly prohibit the unauthorized sale, lease or free transfer of users’ personal information to irrelevant third-party merchants or advertising institutions. Limited information disclosure only happens under necessary business scenarios to fulfill your placed orders. We may share essential delivery-related address details with our cooperative global logistics providers exclusively for arranging parcel transportation of your ordered home appliances. In the event of full or partial business asset transfer of our store, relevant user information may be handed over alongside business assets, and users will be notified accordingly before such data transfer takes place. No extra private information will be leaked without prior user authorization.

Multiple technical and administrative safeguards are deployed to protect all stored user personal information from unauthorized access, alteration, disclosure or accidental deletion. We adopt standard data encryption technology to encrypt sensitive payment and identity information during information transmission and server storage. Internal staff can only access user data based on corresponding job authorization, with strict internal management norms restricting arbitrary data checking and downloading behaviors. Our technical team regularly maintains and upgrades website security systems to reduce potential data security risks brought by network vulnerabilities. Despite comprehensive protection means, no online data storage can guarantee absolute safety against all unpredictable network risks.

All platform users hold legitimate rights to manage their own submitted personal data at any time. You can submit requests to check detailed personal information we have stored, apply to revise inaccurate name, address or contact information, or put forward applications to delete part or all of your personal account data as needed. If you no longer hope to receive our product marketing emails, you can choose to unsubscribe from relevant promotional mail services following specified prompts in marketing messages. When submitting any data management application, relevant verification may be needed to confirm your identity to protect information security.

Should you have any questions, suggestions or complaints regarding our privacy management rules and personal data processing practices, please navigate to our Contact Us page to find all official contact channels including service email. We will respond to your privacy-related inquiries through designated contact ways listed on the Contact Us page, and no independent contact details will be listed within this privacy policy content.