Refund Policy

This refund policy applies to all products available on our official website, including espresso coffee machines, drip coffee makers, coffee grinders, smart ovens, air fryer ovens, pizza ovens, blenders, juicers, food processors, cooking appliances, sparkling water makers and household cleaning supplies. All transactions on our platform are uniformly settled in USD with no hidden fees or additional charges. We provide free shipping for all orders without any shipping cost for global customers. All order processing, delivery, return and refund services follow the unified standard specifications stipulated below, with no differentiated rules for different regions.

Once your order payment is successfully confirmed, our professional warehouse team will complete product inspection, sorting and secure packaging within 1 to 3 working days for shipment arrangement. All parcels have a unified delivery cycle of 6 to 12 days after leaving the warehouse for all global destinations. Expedited delivery services are not provided for any orders, and all shipments will be delivered in accordance with the standard logistics schedule. The stable and standardized delivery process lays a foundation for subsequent return and refund service processing.

We support a 60-day hassle-free return service for all eligible products purchased from our store. The 60-day return period takes effect from the date customers receive the ordered goods. To qualify for a valid return application, the returned products must remain in original condition, with complete original packaging, accessories and attachments intact, without man-made damage, scratch, deformation or missing parts. Products that fail to meet the above integrity standards will not be eligible for return and refund services. Customers need to initiate return applications within the valid return period to enjoy our after-sales refund service.

After we receive and systematically inspect the returned products to confirm they comply with our return eligibility requirements, our official finance team will start the formal refund process. All refunds will be fully processed within 5 to 10 working days and will be returned through the original payment channel used by the customer during checkout. The refund amount is based on the actual order payment amount, covering the full product payment fee, as all orders enjoy free shipping with no delivery fee to be deducted. We guarantee transparent and standardized refund settlement for every qualified return order.

If you have any questions about return eligibility, refund progress, order verification and other related service issues, please refer to our Contact Us page for all official contact methods and dedicated service email addresses. All consultation and business docking work needs to be completed through the channels published on the Contact Us page, and no independent contact information will be displayed in this policy page.

We adhere to a standardized, open and customer-oriented refund service mechanism. All return and refund procedures are implemented in strict accordance with unified platform rules to ensure the legitimate rights and interests of every global customer. We continuously optimize the after-sales review and refund processing workflow to improve service efficiency and bring a reliable and reassuring shopping experience for all users.